Effective Immediately

This Delivery Policy applies immediately to all online orders placed through the Field & Fire website.

Delivery Service

Field & Fire provides local delivery services for customers within our available delivery area. Delivery availability is shown during the checkout process based on the address provided.

Delivery is limited to the surrounding local area to help ensure food quality, freshness and a reliable customer experience.

Delivery Preparation Time

Orders are prepared after confirmation. Preparation time may vary depending on the menu items selected, order size and current kitchen activity.

Most orders are prepared within approximately 20–40 minutes before being collected by our delivery service.

Estimated Delivery Time

Local delivery normally arrives within approximately 30–60 minutes after order preparation begins.

During busy periods, weekends or times of increased demand, delivery may take longer. We appreciate your understanding while we prepare each order carefully.

Delivery Charges

Delivery availability and any applicable charges are displayed during checkout before completing your order.

Eligible local delivery areas may receive free delivery depending on current service arrangements.

Collection Service

Customers can choose collection at checkout and select an available pickup time.

Pre-order options allow customers to arrange collection later the same day or for a future available time where offered.

Orders will be prepared ready for the selected collection time.

Delivery Address Information

Customers are responsible for providing accurate delivery details when placing an order.

If incorrect address information is provided, customers should contact us as soon as possible so we can review the available options.

Order Tracking And Updates

Where available, customers may receive order updates through the contact details provided during checkout.

Our team may contact customers if additional information is required regarding an order.

Delivery Issues

If there is an issue with your delivery, please contact us as soon as possible after receiving your order.

Delivery concerns are normally reviewed within 2 business days so we can provide appropriate assistance.

Food Preparation And Quality

All meals are prepared fresh to order. Small differences in appearance, portion size or presentation may occur due to the use of fresh ingredients and daily preparation.

Changes To This Policy

We may update this Delivery Policy from time to time to reflect changes to our services. Any updates will apply immediately after being published on this page.