Effective Immediately

This Refund Policy applies immediately to all online orders, collection orders and delivery orders placed through the Field & Fire website.

Order Changes And Cancellations

If you need to make changes to an order, please contact our team as soon as possible after placing your order.

Requests made before food preparation begins may be reviewed where possible. Once preparation has started, changes or cancellations may not always be available due to the freshly prepared nature of our food service.

Refund Eligibility

Refund requests may be considered in situations where there is an issue with an order, such as an incorrect item being provided or a significant problem with the order received.

Customers should contact us within 24 hours of receiving an order and provide details of the issue so our team can review the request.

Incorrect Or Missing Items

If an item is missing or an incorrect item has been provided, please contact our team with your order details. We will review the information and provide a suitable solution where appropriate.

Requests relating to missing or incorrect items should normally be reported within 24 hours of delivery or collection.

Food Quality Concerns

We prepare each order carefully and aim to maintain a consistent standard. If you have concerns regarding the quality of your order, please contact us promptly with relevant details so we can understand the situation and assist you.

Non-Refundable Situations

Refunds may not be available where an issue results from incorrect customer details, incorrect collection information, failure to collect an order within the agreed timeframe or personal preference after the order has been prepared.

Refund Processing Time

Once a refund has been approved, it will be processed within 3 business days.

After processing, the refunded amount normally reaches the original payment method within 3–7 business days, depending on the payment provider and account processing times.

Delivery Related Issues

For local delivery orders, customers should contact us as soon as possible if there is an issue with delivery. We will review the details and work with the customer to provide an appropriate resolution.

Collection Orders

Customers collecting orders should check their order details at the time of collection. If there is an issue, please speak with our team so we can assist promptly.

How To Request A Refund

To request a refund or discuss an order issue, please contact our team with:

• Order details
• Customer name
• Contact information
• Description of the issue

Our team will review the request and respond as soon as possible.

Changes To This Policy

We may update this Refund Policy from time to time to reflect changes to our services. Any updates will apply immediately after being published on this page.