Effective Immediately

These Terms & Conditions apply immediately to all visitors and customers using the Field & Fire website and services.

Using Our Website

By accessing our website, customers agree to use the website responsibly and provide accurate information when placing an order, making a booking or contacting our team.

Our website provides information about our menu, ordering options, collection service, delivery availability and table bookings.

Menu Information And Availability

We aim to keep menu information accurate and up to date. As we prepare food using fresh ingredients, availability may occasionally change depending on seasonal supply and daily kitchen requirements.

Images, descriptions and presentation may vary slightly from the final prepared dish.

Orders And Payments

Customers must provide accurate order details and contact information when placing an order through our website.

Orders are confirmed after the required information has been received and payment details have been successfully completed through the available payment options.

Order Acceptance

Submitting an order does not automatically guarantee acceptance. Orders may be reviewed before preparation begins to ensure that the requested items and service options are available.

Once an order has been accepted, preparation will begin according to the selected collection or delivery requirements.

Pricing

All prices displayed on our website are shown in British Pounds (£) and include the applicable information available at checkout.

We may update menu prices or availability from time to time. Changes will not affect orders that have already been accepted.

Delivery Service

Delivery is available within the local service area shown during checkout. Delivery times are estimates and may vary depending on preparation time, traffic conditions and customer demand.

Customers are responsible for providing accurate delivery information to help ensure smooth delivery.

Collection Service

Customers choosing collection can select an available pickup time during checkout where this option is offered.

Customers should arrive close to the selected collection time to receive their order in the best condition.

Pre-Orders

Where available, customers may place pre-orders for later collection times or scheduled service periods.

Pre-orders are prepared according to the selected date and time provided during checkout.

Cancellations And Changes

Customers should contact us as soon as possible if they need to request changes to an order.

Requests made before preparation begins may be reviewed where possible. Due to the freshly prepared nature of our food service, changes may not always be available once preparation has started.

Refunds And Order Issues

If there is an issue with an order, customers should contact our team within 24 hours of receiving the order with relevant details.

Refund requests and order concerns are reviewed according to our Refund Policy. Approved refunds are normally processed within 3 business days and may take 3–7 business days to appear depending on the payment provider.

Customer Responsibilities

Customers are responsible for checking order details before completing a purchase, including selected items, collection times and delivery information.

Allergen Information

We provide allergen information based on the ingredients and preparation details available for our menu items.

Customers with specific dietary requirements should contact our team before ordering so we can provide appropriate information.

Website Content

We make reasonable efforts to keep website information accurate. However, content may occasionally be updated, changed or removed to reflect current menu availability and services.

Limitation Of Responsibility

We aim to provide reliable food preparation, ordering and customer service. However, certain circumstances outside our reasonable control may affect service availability or delivery times.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any questions or concerns will be handled in accordance with applicable legal requirements.

Changes To These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services. Updated terms will apply immediately after being published on this page.

Contact

If you have any questions regarding these Terms & Conditions, please contact our team through the contact details available on our website.